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Asset Technician

Overview:

We are seeking an experienced Asset Technician to support the management, tracking, deployment, and maintenance of technology assets within a large, multi-site environment. This role is responsible for maintaining accurate inventory records, coordinating hardware distribution, and supporting the lifecycle management of IT equipment. The ideal candidate will combine strong asset management experience with technical support knowledge and exceptional organizational skills.

Key Responsibilities:

Manage and track technology assets throughout their lifecycle using an asset management system.
Receive, inventory, tag, and document incoming hardware assets.
Assign unique identification numbers and barcode labels to all technology equipment.
Maintain accurate inventory records for desktops, laptops, monitors, printers, docks, cables, peripherals, and replacement parts.
Organize and maintain an orderly hardware storage and depot environment.
Coordinate asset distribution, deployment, installation, and retrieval activities.
Support hardware refresh and replacement initiatives across multiple locations.
Assist with hardware setup, configuration, and implementation of devices and related technologies.
Respond to hardware-related incidents, maintenance requests, and equipment replacement needs.
Track inbound orders and maintain order management records.
Monitor asset compliance with organizational IT policies, standards, and applicable regulations.
Manage the retirement, disposal, and removal of technology assets from inventory.
Maintain knowledge of supported technologies, products, services, and incident management processes.
Generate reports and maintain documentation related to asset inventory and lifecycle management.

Required Skills & Experience

Technical Knowledge:

Experience working in a customer support or IT service environment.
Strong understanding of inventory management principles and asset lifecycle management.
Knowledge of hardware maintenance procedures, system capabilities, and technology support practices.
Familiarity with incident management and ticketing systems.

Core Competencies:

Strong organizational and inventory control skills.
Excellent time and resource management abilities.
Advanced troubleshooting and problem-solving skills.
Strong planning, prioritization, and project coordination capabilities.
Ability to manage multiple tasks and competing priorities simultaneously.
Effective verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong decision-making and analytical skills.

Additional Qualifications:

Experience identifying and resolving operational issues through root cause analysis.
Ability to collaborate with stakeholders and communicate resolutions effectively.
Experience supporting ongoing production and operational environments.
Ability to review processes and recommend continuous improvement opportunities.
Commitment to documentation, accuracy, and process adherence.

Physical Requirements:

Ability to regularly lift and move equipment weighing up to 40 pounds.
Ability to climb a 12-foot ladder while carrying, installing, or troubleshooting technology equipment.
Ability to work in an environment with frequent interruptions and changing priorities.

Minimum Qualifications:

4+ years of related IT experience.
2+ years of asset management experience in a medium-to-large environment supporting approximately 500–2,000 workstations.
Proven experience managing technology inventories, tracking assets, coordinating deployments, and supporting hardware-related operations.

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