Job Description:
Primary Accountabilities:
- You will provide operational and user support for business system applications and related hardware that support division and corporate strategies.
- You will respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
- You will document and maintain business processes and business rules.
- You will conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies.
Specialized Knowledge & Skills Requirements:
- Oracle Enterprise Performance Management (EPM), Enterprise Planning and Budgeting Cloud Service, Enterprise Profitability and Cost Management, Enterprise Data Management Cloud Service, Oracle Integration Cloud.
- Groovy Language.
- Demonstrated experience providing customer-driven solutions, support or service.
- Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
- Basic knowledge and understanding of how technology can be used to automate business processes.
- Demonstrated experience documenting work processes and business rules.
- Demonstrated experience using business systems to provide customer service.
Additional Job Information:
Additional Skills:
- Significant requirement gathering experience.
- Insurance or financial industry experience a plus.
- Salesforce/Relate platform experience.
- Python, PowerBI and good broad technology prowess.