We are is seeking a Help Desk II Technician for our client partner. The service to be performed includes providing Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The public-facing applications include various programs for our client. Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Selected hire will be required to come onsite for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am – 4:30 pm Central Time.
Top Required Skills & Years of Experience:
- At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies.
- At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships.
- At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
Nice to Have Skills:
- Experience providing IT support in a professional setting.
- Experience working with Microsoft Office Suite.
- Experience providing identity management administration.
- Experience working with a web-based ACD system.