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Help Desk II

Max Pay Rate: $15/hour with benefits (health, dental, vision, STD, LTD, life insurance, 401k).

Onsite.

Top Required Skills & Years of Experience:

At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.

Nice to Have Skills:

Experience providing IT support in a professional setting.
Experience working with Microsoft Office Suite.
Experience providing identity management administration.
Experience working with a web-based ACD system.
Previous experience providing this service for government a plus.

Duration of the Contract: 6/30/2026 with likely extensions through 6/30/2027.

Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This position requires candidate be onsite downtown Madison, 1-2 days per week on an ongoing basis.

Training will be onsite M-F for the first two weeks. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during client's standard working hours of 7.45 am - 4.30 pm Central Time.

Project details: The service to be performed includes providing Identity and Account Management (IAM) services for client's staff and public users of client applications, performing 1st and 2nd Tier computer support for internal client staff, and managing and deploying computers for client staff.

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Apply for Help Desk II at Beacon Technologies