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Beacon Technologies

Telecommunications Technician III

Milwaukee, Wisconsin•Contract
$22 - $24 hourly
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About the Job
Top Skills:
  • Experience as an Enterprise voice and unified communications technician or analyst.
  • Moves, adds, changes, and user provisioning across multiple UC platforms.
  • Phone number inventory and lifecycle management.
  • Ticket queue ownership and incident response.
  • Telecom expense management and carrier coordination.
  • E911 administration and records management.
  • User training and adoption support.
  • Ability to learn new technologies namely Microsoft Teams Voice.
  • Communication Skills:
    • Read, write and comprehend simple instructions, reports, short correspondence and memos.
    • Exchange of information with internal/external contacts.
    • Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
    • Persuade, confirm, or recommend course of action with internal and/or external contacts.
    • Ability to document training materials that are easier to use by end users.
  • Decision Making Skills:
    • Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
    • Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
  • Complexity, Judgement and Problem Solving:
    • Understand and follow instructions.
    • Execute decisions within limits of standard policy and procedures.
    • Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.

Years of Experience: 3-5 years of experience.
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